Refund and Returns Policy

ASMZ International

Effective Date: 13 May 2025

At ASMZ Intl, we are dedicated to delivering exceptional consulting and professional services tailored to meet the unique needs of each client. As a provider of customized solutions, we recognize the importance of transparency and fairness in our business practices. This Refund and Returns Policy outlines the circumstances under which refunds may be granted, the process for requesting a refund, and the limitations applicable to our service-based offerings.

1. Scope of Policy

This policy applies to all consulting, advisory, coaching, and other professional services rendered by [Your Company Name], whether delivered in-person, virtually, or via any other medium. As we do not offer physical or digital products that can be returned, this policy specifically addresses service-related engagements.

2. General Principles

All services provided by ASMZ Intl are delivered with the utmost professionalism and in accordance with agreed-upon scopes, timelines, and deliverables outlined in our engagement agreement, proposal, or contract.
Due to the intangible and customized nature of our services, refunds are generally not guaranteed and are handled on a case-by-case basis.
We are committed to resolving any dissatisfaction in a fair and professional manner, prioritizing client experience and service quality.

3. Eligibility for Refunds

a. Prepaid Services (Retainers, Packages, or Hourly Blocks)

Clients who have prepaid for services in advance may be eligible for a partial refund under the following conditions:

The client requests a refund at least 48 hours prior to the scheduled service or project initiation.
No substantial work, research, or resource allocation has commenced on the service.
A processing and administrative fee of up to 15% of the prepaid amount may be deducted to cover consultation time and planning.

b. Project-Based Engagements

Refunds for ongoing or completed projects are highly limited due to the nature of time investment and labor. However, a pro-rata refund may be issued in cases where:

The client terminates the contract before the delivery of the initial deliverable or first milestone.
Work completed is less than 25% of the total scope.
Any refund will exclude costs already incurred, including but not limited to research, third-party fees, subcontractor payments, and project management time.

c. One-Time Consultations or Sessions

For hourly consultations, coaching, or strategy sessions:

Cancellations made more than 24 hours in advance may be rescheduled or refunded in full.
No-shows or cancellations made within 24 hours of the scheduled time are non-refundable.
Emergency exceptions may be considered at the company’s discretion.

4. Dissatisfaction With Services

At [Your Company Name], client satisfaction is paramount. If you are not satisfied with the quality of service received:

You must notify us in writing at support@asmzintl.com within 7 calendar days of receiving the service or deliverable.
We will initiate a service review process, which may include revisions, supplementary sessions, or alternative solutions to meet your expectations.
Refunds in such scenarios will only be considered after all reasonable remedies have been exhausted, and are subject to management approval.

5. Non-Refundable Situations

The following situations are explicitly non-refundable:

Services already rendered or substantially completed.
Client-initiated termination of contract without cause or prior discussion.
Delays caused by the client, including unresponsiveness or failure to provide necessary information.
Expenses incurred on the client’s behalf (e.g., software licenses, third-party tools, travel, etc.).
Discounted services, promotional packages, and non-standard pricing agreements.

6. Refund Request Process

To initiate a refund request, please follow these steps:

Submit a written request to support@asmzintl.com with the subject line “Refund Request – [Your Name/Company Name]”.
Include your service details, invoice number, date of service, and reason for the request.
Our team will acknowledge receipt within 2 business days and may request further details or schedule a resolution call.
Decisions regarding refunds will be communicated within 7–10 business days of receiving all required information.

7. Dispute Resolution

We aim to resolve all disputes amicably and professionally. If a refund request is denied and you remain dissatisfied, you may escalate the issue to [Name of Escalation Contact/Manager] at [Escalation Email/Phone Number]. We are committed to fair resolution practices and, where applicable, mediation may be considered as a final step before legal recourse.

8. Modifications to This Policy

ASMZ International reserves the right to amend this Refund and Returns Policy at any time without prior notice. Updates will be posted on our website and will be effective immediately upon publication. Clients are encouraged to review this policy periodically to stay informed of any changes.

9. Contact Information

For questions or concerns related to this policy, please contact:

ASMZ International
Email: support@asmzintl.com
Phone: +917837510637
Business Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020